Procurement Terms

Effective date: 14 June 2026

These Procurement Terms apply to service providers who are engaged through the Chelo platform (the "Platform"), operated by Chelo Services (Pty) Ltd ("Chelo"), to fulfil project deliverables. They are in addition to Chelo's Terms and Conditions.

1. Relationship of the parties

Service providers are independent contractors. Nothing in these terms creates an employment, agency, partnership or joint-venture relationship between a service provider and Chelo. Chelo is an intermediary and is not a party to the underlying agreement between a fundraiser and a service provider.

2. Onboarding and verification

Service providers must provide accurate business, contact and banking information and must keep it current. Chelo may carry out verification checks and may decline or suspend a service provider at its discretion.

3. Accepting and performing work

A service provider may be invited to fulfil one or more milestone deliverables. By accepting work, the service provider agrees to perform it: with reasonable skill and care; in accordance with the agreed scope, specifications and timelines; and in compliance with all applicable laws.

4. Submission, review and acceptance

Completed deliverables must be submitted through the Platform. Deliverables are subject to review and approval. Where a deliverable does not meet the agreed scope, it may be rejected, and the service provider may be required to remedy it before payment is released.

5. Payment

Payment for a deliverable is released on approval of the relevant milestone, through the Platform's payment provider, subject to available project funds. Chelo does not guarantee the availability of funds for any project. Applicable fees are disclosed before work is accepted.

6. Taxes and invoicing

Service providers are responsible for their own tax obligations, including registration, VAT (where applicable), and the issue of valid invoices. Amounts paid are inclusive of all taxes unless otherwise agreed.

7. Warranties and deliverables

Service providers warrant that their deliverables are original, do not infringe the rights of any third party, and are free of material defects. Unless otherwise agreed in writing, intellectual property in a deliverable created for a project transfers to the relevant fundraiser or organisation on full payment.

8. Confidentiality

Service providers must keep confidential any non-public information obtained through the Platform and use it only to perform the relevant work.

9. Non-performance and disputes

Where a service provider fails to perform, Chelo may withhold or reverse payment, suspend the service provider, and assist the parties in resolving the dispute. Disputes are primarily a matter between the fundraiser and the service provider.

10. Limitation of liability

To the maximum extent permitted by law, Chelo is not liable for the acts or omissions of any service provider or fundraiser, or for any loss arising from work performed through the Platform.

11. Termination

Chelo may suspend or remove a service provider for breach of these terms, legal risk, or harmful conduct. A service provider may stop accepting new work at any time, subject to completing accepted work.

12. Governing law

These terms are governed by the laws of the Republic of South Africa.

For questions, contact support@cheloapp.com.