Your use of this website (the “Site”) constitutes your acceptance of the terms of this Privacy policy (the “Policy”). By accepting this Policy, you expressly consent to our collection, storage, use and disclosure of your personal information as described.


From time to time, we may modify this Policy, so please review it periodically for changes. Your continued use of this Site constitutes your acceptance of these terms as modified.

What we do with the information we gather

Chelo is committed to protecting your privacy online. Chelo may collect information about users who visit our website and aggregate this information for statistical purposes. We use the information collected to help us understand more about our users and how the site is used in order to provide you with a better service. Where a user of this Site registers to support a project featured on the Site, the appropriate project will be provided with contact information for that user so that the project can carry out administration activities related to the project. All such data will be subject to Electronic Communications and Transactions Act, 2002, however Chelo has no direct control over how such information will be used and shall not be responsible if the project misuses that information. Occasionally projects will send you correspondence that they feel may be of interest you to, either electronically or by other means. You may opt out of receiving such correspondence by contacting the project. Users of this Site may opt out of receiving marketing correspondence from Chelo. Users may not opt out of receiving communications that Chelo considers necessary for the proper management of Chelo accounts, for example, notifications of dormant accounts and receipts for payments. Chelo reserves the right to record and display anonymous backer activity on its website and on social media sites. Chelo reserves the right to share anonymous data with selected third parties. Access to personally identifiable data (data that identifies you) is accessible to staff and third parties who help us process data. All such access will be subject to confidentiality agreements and the provisions of the Electronic Communications and Transactions Act, 2002. Chelo will never pass on, trade, exchange, or sell your personal details to any other third party without your consent, except where we believe in good faith that the law requires it. Chelo reserves the right to share personal data in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Chelo’s Terms of Use, or as otherwise required by the law.

Online payment transaction

Online payments are processed by Peach Payments Chelo via Peach Payments who are the trusted African payment gateway for all South African Acquiring Banks. Peach Payments uses the strictest form of encryption/ advanced fraud detection tools (find out more on Chelo does not receive any credit or debit card information except for the name of the cardholder, the billing and shipping address, the transaction reference, date and time, the card type and the amount received. Chelo does not receive any other card details such as the Card Number, Security Code or Expiry Date.


The Chelo website is hosted on the Afrihost ( Read more about how data is kept safe on their website. Geotrust ( provides affordable and flexible TLS/SSL certificates to a wide variety of businesses and organizations to reliably secure websites, servers and digital environments. However, transmission over the internet cannot be guaranteed to be 100% secure, so any information you submit is done so at your own risk.

Links to other websites

Chelo is not responsible for the privacy policies of third party websites.


A cookie is a small piece of information sent by a web server to a web browser which enables the server to collect information from the browser. Like many other sites, Chelo uses cookies to keep a track of browsing patterns and build a profile of usage. This information is used to monitor use of the Site but it does not contain any information that can identify you as an individual. If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, should you choose to refuse cookies, you may be unable to access certain parts of this Site.

ECT Act 2002

Chelo complies with the regulations of the Electronic Communications and Transactions Act, 2002 This means that Chelo:

  • will only keep personal data that is adequate, relevant, and not excessive in relation to the purposes for which they are processed;
  • will use data only for the specific purposes for which it was collected;
  • will not keep personal information for longer than is necessary;
  • will not disclosed personal details to third parties without the consent of the individual;
  • will allow individuals to have access to information held about them if requested; and
  • will take adequate security measures in order to protect your personal information.

Contact details

If you have an enquiry or concern about our privacy policy, or you want to enquire about or request a copy of any of your personal data held by us, please contact us using one of the following methods:

  • Email:
  • Telephone: +27 73 609 0403